711 online takes seriously our responsibility to protect the privacy and personal data of every member. This Privacy Policy transparently explains how we collect, use, store, and protect your information.
711 online ("we", "Platform") is fully committed to protecting the privacy and security of the personal data of every individual using our services. This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
We believe that privacy is not merely a legal obligation — it is a fundamental right of every user. We therefore built our data management system on the principles of transparency, purpose limitation, data minimisation, accuracy, security, and accountability.
This Privacy Policy applies to all personal information collected through the 711online.app website, the 711 online mobile app, customer support services, email and SMS communications, and any other channels operated by 711 online. By using any of our services, you agree to the data collection and usage practices described in this document.
In providing our services, 711 online collects various categories of personal information depending on the type of interaction you have with our platform. Below is a detailed breakdown of the information we collect:
| Data Category | Details | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, ID card / passport number, gender | Mandatory (KYC) |
| Contact Information | Mobile phone number, email address, residential address | Mandatory |
| Financial Data | Bank account number, bank name, e-wallet details (TNG, GrabPay, Boost) | Mandatory (Transaction) |
| Verification Data | Identity document copies, verification selfies, proof of address | Mandatory (KYC) |
| Usage Data | Game history, betting records, login activity, play duration | Automatic |
| Technical Data | IP address, browser type, operating system, device model, cookie data | Automatic |
| Communication Data | Support chat transcripts, inbound/outbound emails, survey feedback | Where Applicable |
We do not collect sensitive information such as biometric data, medical records, religious beliefs, or political views. Every piece of data collected has a clear purpose and is not retained beyond the period necessary.
711 online collects personal data through several different channels. Understanding these collection methods helps you manage the information you share with us.
Every piece of data collected by 711 online is used for a legitimate and specific purpose. We do not use your data for any other purpose without informing you in advance or obtaining additional consent where required.
The security of your personal data is 711 online's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, disclosure, or misuse.
The key security measures we implement include the following:
711 online does not sell or trade your personal data to third parties. However, in the course of operating our services, there are limited situations where we need to share your data with trusted third parties, as described below:
All third parties that receive your personal data are required to comply with privacy policies equivalent to or stricter than ours, and to use that data only for permitted purposes.
The 711 online website uses cookies and similar tracking technologies to enhance the user experience, analyse website performance, and secure your session. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the 711 online website. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by 711 online. We are committed to fully respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Access requests will be processed within 21 business days.
If your data is inaccurate or outdated, you may request a correction via your account profile page or through customer support.
Under certain circumstances, you may request the deletion of your personal data, subject to legal retention obligations.
You may withdraw consent for certain data processing activities (such as marketing) at any time without affecting processing that has already taken place.
You may request your data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your data for certain purposes, including direct marketing, and we are required to cease such processing.
To exercise any of the above rights, please contact the 711 online support team via live chat or email at [email protected]. We will verify your identity before processing any data-related request to ensure your account's security.
711 online retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Retention periods vary by data type:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you. The data deletion process follows strict security procedures to ensure no residual data remains.
711 online reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new service features. Any material amendments will be communicated to you via an in-platform notice or email at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document will always reflect the most current version of the Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you are welcome to contact the 711 online Privacy Officer through the following channels:
Six core pillars that form the foundation of our data protection policy
256-bit SSL technology protects all data passing through the 711 online platform. Sensitive data is also encrypted at rest using AES-256 standards, ensuring your information remains inaccessible to unauthorised parties under any circumstances.
711 online has never and will never sell, rent, or trade your personal data to third parties for marketing purposes. Your data belongs entirely to you — we only use it for purposes to which you have given consent.
Our identity verification process uses a licensed and recognised third-party KYC system. Your documents are processed in a fully encrypted environment and accessed only by authorised personnel strictly for verification purposes.
The entire data management system of 711 online is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo regular compliance reviews to ensure our practices remain aligned with the latest legal requirements.
Through your account settings page, you have full control over your data — from updating personal information and managing communication preferences, to requesting data access or deletion at any time.
Your data is not stored indefinitely. Each data category has a clearly defined and transparent retention period. Once that period expires, data is securely deleted in accordance with strict security procedures, leaving no residual data.
Answers to the most frequently asked questions about data privacy at 711 online
Your personal data is fully protected by the highest-level encryption and a transparent privacy policy. Register now and enjoy a safe, fair, and exciting online entertainment experience alongside millions of 711 online members across Malaysia.