711 Online Terms and Conditions – Complete Malaysia User Guide

1 Introduction & Scope of Agreement

Welcome to 711 online, an online entertainment gaming platform operated under a valid license and intended for adult players in Malaysia. This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Player" or "Member") and 711 online ("Platform", "We", "Company").

By registering an account, making a deposit, or using any feature or service provided by 711 online, you acknowledge that you have read, understood and agreed to be bound by all terms, conditions, policies and guidelines contained in this document, including our Privacy Policy and Responsible Gaming policy, which form part of this agreement.

This agreement applies to all services offered through the 711online.app website and any related platforms, including mobile apps, games, promotions, loyalty programs, and customer support services.

2 Membership Eligibility

To register and use 711 online services, you must meet all of the following eligibility requirements at all times while using the platform:

• You are 18 years of age and above at the date of registration. 711 online strictly enforces its minimum age policy and does not allow any exceptions.
• You are acting on your own behalf and not on behalf of any third party.
• You are not currently experiencing a gambling addiction or undergoing any gambling-related treatment programme.
• You have never actively requested self-exclusion from any gambling platform.
• Use of the 711 online platform does not violate any laws or regulations applicable in the country or region where you reside.
• You register one (1) account only. Holding multiple accounts is strictly prohibited and may result in all associated accounts being suspended or terminated.

3 Account Registration & KYC Verification

The 711 online account registration process is straightforward and quick. However, to ensure the safety of all members and comply with licensing requirements, we carry out a thorough identity verification process (KYC – Know Your Customer).

During registration and the KYC process, you are required to provide true, accurate, and current information including your full name as per your identification card, IC or passport number, date of birth, current residential address, active mobile number, and a valid email address.

For full identity verification, you may be required to upload a copy of your ID card or passport, proof of address (recent bank statement or utility bill), and your bank account or e-wallet information for payment method verification purposes.

All information you provide is protected by our encryption and data privacy policy. 711 online never shares your personal information with third parties without your consent, except as stated in the Privacy Policy ours.

4 Deposit & Payment Methods

711 online supports a variety of popular deposit methods in Malaysia for the convenience of our members. All payment methods listed below are available 24 hours a day, 7 days a week, including public holidays.

• Online Bank Transfer (FPX) – Supports all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and more.
• DuitNow – Instant transfer using your phone number or bank account number.
• Touch 'n Go eWallet (TNG) – Deposit directly and easily from your TNG eWallet balance.
• GrabPay – Use your GrabPay balance for fast and secure deposits.
• Boost – Boost e-wallet is also accepted as an official deposit method at 711 online.

The minimum deposit is RM 10 per transaction. No maximum deposit is set for bank transfer methods, though daily limits may apply depending on the limits set by your bank or e-wallet provider. All deposits are credited to your 711 online account instantly or within 5 minutes after payment confirmation is received.

711 online does not charge any processing fees on your deposits. However, some banks or e-wallet providers may apply a small charge under their own terms of service — please check with your provider for details.

5 Withdrawals & Processing Times

711 online is committed to processing all withdrawal requests promptly and efficiently. Under normal circumstances, withdrawals will be processed within 5 to 15 minutes after the request is submitted, depending on the chosen withdrawal method.

Minimum withdrawal is RM 30 per transaction. Daily and weekly withdrawal limits may apply and can be reviewed in your account settings. All withdrawals will be processed to the bank account or e-wallet registered and verified during the KYC process.

• Withdrawal via FPX / DuitNow: 5–15 minutes (subject to bank operating hours)
• Withdrawal via TNG eWallet: 5–10 minutes
• Withdrawal via GrabPay: 5–10 minutes
• Withdrawal via Boost: 5–10 minutes

Before your first withdrawal is processed, your account must complete full KYC verification. This is a standard security measure to ensure your funds reach the right hands. Subsequent withdrawals after KYC is complete will be processed within the standard timeframes above.

6 Bonuses, Promotions & Wagering Requirements

711 online offers a wide range of bonuses and promotions for both new and existing members. Each bonus or promotion is subject to wagering requirements and specific terms stated alongside the offer. The following are general guidelines that apply to all bonuses at 711 online:

• The welcome bonus may only be claimed once by each new member.
• Wagering requirements must be met within the stated validity period before any withdrawal is permitted.
• Bonus funds may not be used for player-to-player wagering or to transfer funds.
• If a withdrawal is submitted before bonus wagering requirements are met, 711 online reserves the right to cancel the bonus balance and any winnings derived from it.
• Only one active bonus is permitted at a time, unless stated otherwise in the relevant promotion's terms.
• Accounts that display betting patterns that abuse the bonus system may be disqualified from participating in future promotions.

711 online reserves the right to modify, suspend or terminate any promotion at any time with or without prior notice. All 711 online decisions regarding bonus claims are final.

7 Game Rules & Fairness

All games offered at 711 online use a Random Number Generator (RNG) system that has been audited and certified by qualified independent third-party bodies. This ensures every game outcome is entirely random and free from any manipulation.

The Return to Player (RTP) value for each game is publicly displayed in the Game Lobby for player reference. 711 online guarantees a minimum RTP of 94% for all games available on our platform. Detailed RTP information can be found in each game's info section.

In the event of a technical disruption or system failure during an active game, the affected bet results may be voided and the wagered amount returned to your account. 711 online is not liable for any losses arising from technical disruptions beyond our control, including connectivity issues on the player's end.

8 Player Responsibilities & Obligations

As a 711 online member, you are fully responsible for ensuring that your gaming activity is lawful, responsible, and compliant with all stated terms. Specifically, you agree to:

• Only play with your own personal funds and do not borrow money for the purpose of betting.
• Not disclosing your account login credentials to any third party.
• Notifying 711 online immediately if you suspect any unauthorized activity in your account.
• Setting personal limits that match your financial capacity using the self-control tools provided.
• Stopping play and seeking professional help if gaming begins to affect your daily life, finances, or relationships.
• Ensuring no children or minors have access to your 711 online account.

For more information on self-control tools and support resources, please visit the Responsible Gaming ours.

9 Account Security & Data Protection

711 online uses 256-bit SSL encryption technology to protect all personal and financial data transmitted through our platform. Our security infrastructure is built to the latest international standards to ensure your information remains safe at all times.

You are solely responsible for maintaining the confidentiality of your password and account login details. 711 online will never request your password via email, live chat or any other communication channel. If you receive any communication asking for your login details, please report it to our support team immediately.

For better account security, we recommend using a strong password (at least 8 characters containing uppercase letters, lowercase letters, numbers, and symbols), not reusing the same password for other accounts, and enabling two-factor authentication (2FA) where available.

10 Account Suspension & Termination

711 online reserves the right to suspend or terminate any member's account at any time without prior notice where there is reasonable cause to do so. Grounds that may result in account suspension or termination include:

• Identity verification failure or submission of false information during registration or KYC.
• Violating any terms and conditions stated in this document.
• Fraud, money laundering, or reported suspicious activity.
• Holding multiple accounts.
• Abuse of the bonus or promotions system.
• Use of automation software or bots to play.

If your account is terminated for legitimate reasons, any remaining balance (after deducting bonus funds that have not met wagering requirements) will be returned to you via the original payment method within 5 working days.

You may also request to close your own account at any time by contacting the 711 online support team via live chat.

11 Limitation of Liability & Disclaimer

The 711 online platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted and error-free service, 711 online makes no express or implied warranties regarding the availability, accuracy, or suitability of the platform for any particular purpose.

To the extent permitted by applicable law, 711 online shall not be liable for any indirect, consequential, special, punitive, or exemplary losses arising from the use of or inability to use our platform, including financial losses resulting from game outcomes, service interruptions, or technical failures.

12 Terms Amendments & Applicable Law

711 online reserves the right to amend, modify or update these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via an in-platform notice or email at least 7 days before the changes take effect, except in cases of emergency or immediate compliance requirements.

Continued use of the 711 online platform after any amended terms take effect constitutes acceptance of those amended terms. It is your responsibility to review this Terms and Conditions page periodically to stay informed of the latest version.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to 711 online. Any dispute arising from or relating to these terms shall be resolved through a mutually agreed arbitration process, and the arbitration decision is final and binding on both parties.

If you have any questions or concerns regarding these Terms and Conditions, please contact the 711 online support team via live chat or email at [email protected] for further clarification.